For NEPRO it is important to take care of every detail of its packaging so that the customer feels an experience never seen before.
At NEPPRO, we strive to provide efficient and reliable shipping services. Below, we outline our shipping policy to provide you with clear and transparent information regarding timelines and responsibilities associated with the shipping process of our products.
Preparation and Shipping Time
Our team is dedicated to carefully preparing and packaging your order within 1 to 3 business days from the date of purchase confirmation. This period refers specifically to the time between placing the order and handing it over to the shipping service.
Delivery Timelines
Delivery timelines vary based on the recipient's location:
Within Europe: Estimated delivery time is 2 to 5 business days from the shipping date.
Outside Europe: Estimated delivery time is 2 to 10 business days from the shipping date.
Please note that these timelines are estimates and may be subject to variations due to unforeseen circumstances or events beyond our control, such as holidays, strikes by transportation companies, or customs delays.
Customer Responsibility
It is the customer's responsibility to provide accurate shipping information when placing an order. We are not liable for any delays or losses caused by incorrect delivery address or other relevant information provided by the customer.
Customs and Import Taxes
If your package is shipped outside your country of origin, you may be required to comply with customs requirements and pay import taxes in the destination country. At NEPPRO, we handle the necessary customs procedures for international shipping. However, the costs and customs regulations are the customer's responsibility, and any additional taxes or charges will be borne by the recipient.
Exceptional Events
In exceptional situations, such as national holidays, strikes by transportation companies, or other unforeseen events, delivery delays may occur that are beyond our control. While we strive to meet the estimated delivery timelines, we cannot guarantee delivery in these cases, and we are not responsible for any inconvenience that may arise as a result of such events.
If you have any questions or concerns regarding our shipping service, please do not hesitate to contact our customer support team using the contact details provided on our website.
Your satisfaction is our top priority at NEPPRO. If you have any questions or concerns about our shipping service, our customer service team will be happy to assist you. We are here to make sure your shopping experience is flawless.
Thank you for choosing NEPPRO. We hope you enjoy our products.
